Who we are
Website- Our official website address is: https://foldingguard.com.
Introduction
Your privacy matters to Folding Guard. This policy outlines how we handle your personal information across all interactions – from website visits to newsletter subscriptions, social media engagement, and customer database records. We believe in transparency about how your data helps us serve you better.
Who Controls Your Data?
Folding Guard takes responsibility for managing your personal data. When you share information with any Folding Guard entity, you’re protected by these consistent standards worldwide.
Personal Information We Process
Contact Information
To provide you with efficient service, we collect essential contact details during our interactions. This includes your name, company name, email, and phone number, which enable us to deliver products and communicate important updates. For business customers, we also note professional information such as your role and company position, allowing us to tailor our communications and services to your specific business context. These details form the foundation of your Folding Guard account, helping us maintain a professional relationship that meets your needs.
Digital Interaction
Your digital interactions with Folding Guard generate valuable information that helps us improve our services. When you visit our website or use our online platforms, we automatically collect technical data such as your device information. This technical information serves multiple purposes: it helps us protect our services from unauthorized access, enables us to optimize your browsing experience, and allows us to develop more user-friendly interfaces. If you participate in our events or agree to be featured in our case studies, we may also collect and use photographs, but only with your explicit permission.
Business Relationship Records
We maintain comprehensive records of our business relationships to provide consistent, high-quality service. These records include your purchase history, which helps us understand your preferences and requirements. We document our support interactions and communications to ensure we can provide informed assistance whenever you need it. This historical context allows us to serve you more effectively and maintain a productive long-term business relationship.
How We Use Your Information
Serving Our Customers
Our primary purpose for processing your data is to fulfill our business commitments. We handle orders, coordinate deliveries, and process payments as part of our contractual obligations. Customer support is central to our operations – we use your information to provide technical assistance, resolve issues, and ensure your experience with our products meets your expectations. These activities form the foundation of our business relationship and are essential for delivering the service you expect from Folding Guard.
Marketing and Communication
With your consent, we share updates about our products, services, and industry developments. Our marketing communications include newsletters, event invitations, and important product announcements. We carefully consider what information will be most valuable to you in your professional role. You maintain control over these communications and can modify your preferences or withdraw consent at any time through the unsubscribe link included in every marketing email.
Improving Our Digital Services
We continuously analyze how our digital platforms are used to enhance your experience. This analysis helps us identify areas for improvement, streamline navigation, and develop features that better serve your needs. Our website optimization efforts focus on creating a more intuitive and efficient platform for all users while maintaining robust security measures to protect your information.
Cookie Usage and Control
Understanding Cookies
A cookie is a small data file downloaded to your device when visiting websites. Cookies help you navigate efficiently, remember your preferences, and improve your browsing experience. When you return to a previously visited website, cookies enable the site to recognize your device and provide a more personalized experience.
Your Control Over Data Collection
We and our business partners use technologies, including cookies, to collect information about you for various purposes. You control how these are used:
– Accept all cookies
– Choose specific purposes
– Withdraw consent anytime via the icon at bottom left of our website
Functional
Essential cookies enable basic website operations and remember your preferences, ensuring a smooth browsing experience.
Statistical
Through third-party analytics services, we collect information about site navigation, page views, and user interactions. This helps us understand how visitors use our site and improve its functionality.
Marketing
These cookies help deliver relevant advertising and track marketing campaign effectiveness. You can control marketing cookies through your browser settings or our cookie management system.
Data Storage and Retention
We maintain your information for specific periods aligned with both legal requirements and business needs. For active customer relationships, we retain records for the duration of our engagement plus seven years to comply with accounting and legal obligations. Marketing contacts remain in our database until consent is withdrawn, while website analytics data is kept for 26 months to enable meaningful trend analysis. When information is no longer needed, we follow secure deletion procedures to protect your privacy.